Network Management and Criteria for Consultants on Digital Transformation in Enterprises in Vietnam

Abstract

The Ministry of Information and Communications has issued criteria and regulations for the recognition of individuals and organizations as consultants within the network supporting enterprises in their digital transformation, as outlined in Decision No. 376/QĐ-BTTTT dated March 13, 2023. This set of criteria includes specific evaluation standards for individuals and organizations participating in the Ministry's consultant network for digital transformation support. Consultants have utilized these evaluation criteria to enhance and supplement their capabilities, thereby improving the quality of their organizational activities in order to qualify for participation in the Ministry's assessment network for the level of digital transformation among enterprises. This study aims to analyze the content of the evaluation criteria and the outcomes related to the quality assessment of individuals and organizations within the consultant network for digital transformation support in Vietnam, as established by the Ministry of Information and Communications. The research findings highlight the current state of quality among consultants in the digital transformation sector, particularly concerning enterprise digital transformation. Additionally, the study proposes solutions to enhance the overall quality of consulting services, specifically in the area of digital transformation, to meet the growing demand for consultancy in the context of the Fourth Industrial Revolution.