Identifying Metrics to Evaluate Enterprise Digital Transformation Levels and Supporting Strategies for Advancement

Abstract

On November 7, 2023, the Ministry of Information and Communications issued Decision No. 2158/QD-BTTTT, replacing Decision No. 1970/QD-BTTTT, to establish a comprehensive framework for assessing enterprise digital transformation. This initiative, termed the Digital Business Index (DBI), provides standardized tools to measure and monitor the digital trans-formation levels of businesses, facilitating comparisons across industries. It aims to guide enterprises in formulating tailored digital transformation strategies while enabling authorities to develop supportive policies and build a national database on digital transformation progress. The DBI framework encompasses indicators designed for small, medium, and large enter-prises, aligning with the National Digital Transformation Strategy. It evaluates businesses based on six critical pillars: Customers, Strategy, Technology, Operations, Culture, and Data. By analyzing the adoption and implementation of digital solutions across these domains, the study identifies gaps and proposes actionable solutions to enhance enterprise competi-tiveness and drive economic growth. The research highlights the practical benefits of the DBI, such as enabling self-assessment, identifying improvement priorities, and fostering a digital ecosystem. Additionally, it underscores chal-lenges, including resource limitations and the need for consistent application, particularly among smaller enterprises. The findings advocate for collaborative efforts between enterprises and policymakers to optimize the adoption of digital transformation strategies, contributing to the broader goals of economic modernization and digital innovation.